CUSTOMER RELATION MANAGEMENT

CRM

Potential leads to Customer conversion with integrated Support & Work Flow System

This tool is designed to streamline your sales process and customer service. It helps you manage potential clients and close sales quickly. The system includes a support ticket feature with a flexible workflow and real-time updates for customers. It also offers effective team management, task distribution, and time tracking through a calendar interface. Additionally, it allows for digital document storage for easy access and retrieval. You can register services or job cards, which follow a dynamic workflow until completion, and it comes with integrated billing functionality.

Key Features
  • Bulk Contact Management
  • Leads, Prospects & Follow-Up
  • Lead Tracking & Monitoring
  • Customer Support Tickets
  • Ticket Lifecycle Automation
  • Internal Task Flow Management
  • File & Documents Management
  • Service Job Cards & Billing
  • Visitor Register Management
  • Bulk Contacts Import / Export
  • Web Panels (Customer & Agency)
  • Alerts (SMS / Email)
  • Dashboard & Analytics

Modular Overview

Provides Complete Control of Your Garment Business

Bulk Contact Management

This powerful system brings to manage the thousands of contacts in your sales funnel. A just a click to imports all contacts from excel. As simple to maintain sales funnel through the sales pipeline stages in a streamlined manner. Our One Box solution would be your personal contact manager for your entire organization to maintain deep insight into your customer and prospects that help you better interact with your contacts and keep them engaged with your brand for the long time.

Prospecting & Followup

FIT ONE BOX CRM is a user friendly tool to track and manage the leads between different sales stages. No more tedious system now focus on the hot and high–value deals and our tool monitors your pipeline with visual triggers so your sales team can take the action. FIT ONE BOX intuitive dashboard makes it easy to spot the deals that to be followed up and one click to update the status ,add note and do every on the lead.

Sales Monitoring

To understand the key performance indicator of the available resources FIT ONE BOX performance monitoring system offers a range of benefits to understand what aspect the team is performing well where need improvement. Through our intuitive dashboard KPI can analysied of all aspects of holistic view of individual and team performance that use to plan and optimize the resources and process.

Customer Support Tickets

FIT ONE BOX customer support tickets system helps to centralize and manage the customer’s incoming issues, organize them and allocate each issue based on the priority. FIT ONE BOX can play a huge role in providing professional customer service with ease. Our Automatic scheduling system allows scheduling the ticket trigger for specific time period and days of the week. This feature allows you to set the parameters within the system to direct the ticket to right agent.

Internal Task Flow Management

Task flow management enables you to define multiple tasks and ensure your teams are well aware of the task’s .FIT ONE BOX intuitive tool tells your teams which TEAM holds the task and it progress. No more delayed task system our system will ensure your team become more productive and efficient. Start achieve better control over your task flow.

Work Accountability & Control

The Interactive work accountability & control with real time management system gives great visibility to see which task where worked upon for how long by how many resources. The management can quickly review the works using our intuitive dashboard shows the entire days, weeks, month and year progress in a quick view. This Accountability management system leads to increase better utilization of resources and smart resource allocation.

Customer Interactive Tools

Our system efficiently controls fabric movement for factory processes and inventory costs using the Mark Up costing system, providing real-time tracking of WIP quantity and value.

Analytical Dashboard

Efficiently control fabric movement in and out of your factory. Use Mark Un costing system to track WIP quantity and value and control inventory costs.