A true customer support is not limited to managing customer tickets
An easy customer service software that is highly scaleable with dynamic task flow management within all working departments.
Link your customer complaints directly to work departments of your company. Assign dynamic taks for early closure of your customer tickets and FIT makes internal task management intuitive & friendly. A dashboard that drives action within team to ensure successful closure of all customer tickets on time. A 360 degree view of your customer complaints and status enabled with a dynamic Work Flow and historical information about the action and time spent to resolve the problems reported by your customer. FIT does not only help you in solving you customer tickets but also provide internal task control and work assignments to work teams and track the performance.